Appeals and Complaints

Primary Residence

You have the right to appeal our decision in any of the following situations:

we have offered you an alternative repayment arrangement and you do not wish to enter into it;
we have declined to offer you an alternative repayment arrangement; or
we have classified you as not co‑operating.

We will review your appeal in a clear, fair and timely manner.

If you decide to make an appeal, please do so in writing within 25 business days from the date of our decision letter.

Please refer to MARP booklet

Please send all appeal related correspondence to:

Mars Capital, PO Box 12546, Dublin 2

You have the right to appeal our decision in any of the following situations:

Refusal of credit: If a credit application is declined or approved with unacceptable terms.
Withdrawal or reduction of credit: If an existing credit facility is reduced or withdrawn.
If the lender refuses to offer an alternative arrangement for financial difficulties.
If the lender approves an alternative arrangement with terms the SME considers unreasonable.
Classification as 'not co-operating': If the borrower is deemed uncooperative in the context of financial difficulty.

If you decide to make an appeal, please do so in writing within 20 business days from the date of our decision letter.

Please refer to SME booklet

Please send all appeal related correspondence to:

Mars Capital, PO Box 12546, Dublin 2