Additional Support
Communications support
At Mars Capital, we understand that not everybody is comfortable engaging with us in written or spoken English. That’s why we are committed to communicating with our customers in the medium they are most comfortable using, including Braille and sign-language.
If you require extra language support, please Contact Us so that we can help you.
Assisted Decision-Making
The Assisted Decision-Making (Capacity) Act 2015 introduces a legal framework for people who need support with decision-making, and sets up the Government’s Decision Support Service (“DSS”).
The DSS supports the rights and interests of people who may need help with decision-making regarding personal welfare, property, and finances. Through the DSS, you can obtain a “Decision-making assistance agreement” to appoint decision-making assistants, co-decision makers, and decision-making representatives.
If you think you would benefit from a decision-making assistance agreement, more information is available from the DSS through the following channels:
Phone: 01 211 9750
Email: Queries@decisionsupportservice.ie
Post: Decision Support Service, Waterloo Exchange, Waterloo Road, Dublin 4 D04 E5W7
Website: www.decisionsupportservice.ie
If you have a decision-making assistance agreement that is relevant to your mortgage, please contact our Customer Support Team. The team is available from Monday to Friday, 9am to 5:30pm, excluding Bank Holidays, and can be reached by:
Phone: 1800 816 121, or +353 1 526 8580 if calling from abroad
Email: info@marscapital.ie
Post: Mars Capital, PO Box 12546, Dublin 2