Treating Our Customers Fairly (TCF)
Our Mission Statement
... Mars Capital will always seek to understand the circumstances of its customers and help them, using all reasonable means available, return to long term financial stability ...
The Central Bank expects regulated firms such as Mars Capital Finance Ireland DAC to place customers’ interests at the heart of how we do business, because customers expect to get financial services and products that meet their needs from firms that they can trust.
The UK's financial regulator, the Financial Conduct Authority ("FCA") has set out six core consumer outcomes in relation to its ‘Treating Customers Fairly’ initiative, which the Mars Capital group (Ireland and UK) is committed to upholding. These six outcomes are:
Outcome 1: Consumers can be confident that they are dealing with a firm where the fair treatment of customers is central to its corporate culture.
Outcome 2: Products and services marketed and sold in the retail market are designed to meet the needs of identified consumer groups and are targeted accordingly.
Outcome 3: Consumers are provided with clear information and are kept appropriately informed before, during and after the point of sale.
Outcome 4: Where consumers receive advice, the advice is suitable and takes account of their circumstances.
Outcome 5: Consumers are provided with products that perform as the firm has led them to expect, and the associated service is of an acceptable standard and as they have been led to expect.
Outcome 6: Consumers do not face unreasonable post-sale barriers imposed by the firm to change product, switch provider, submit a claim or make a complaint.