Help and advice

Useful sources of help and advice on your mortgage

Appeals & Complaints

You have the right to appeal our decision in relation to any of the following;

  • where we have offered you an alternative repayment arrangement and you are not willing to enter into this arrangement; or

  • where we have declined to offer you an alternative repayment arrangement; or

  • where we have classified you as not co-operating.

If you decide to make an appeal, you must do so in writing within 25 business days from the date you receive written notification of the decision from us.

You must send all appeal related correspondence to:

Mars Capital , PO Box 12546, Dublin 2

If you are not satisfied with how we have treated your case you may submit a complaint to us at the address above.

We will handle any complaints received under our Complaints Resolution Policy.